Thursday, September 17, 2015

OE "Spotlight on Excellence" Recognizes Two AVPF Employees

The Organizational Excellence Spotlight on Excellence peer-recognition program highlights individuals who exhibit the principles of OE in their daily work and contribute to an institutional culture of quality. Two of our own were recently recognized:

Jim Bowen (OSP)
Jim's nominator summed up his contributions as a “wizard.” While specializing in accounts with outstanding receivable balances that have been in collection, Jim remains solutions-oriented and dedicated to understanding the problem and seeing it through to resolution. This work requires extraordinary collaboration to untangle and uncover the root cause and bring it to closure.
In the last several months, Jim helped collect nearly $150,000 of difficult-to-collect accounts. His patience, persistence, and relationship-building skills brought closure to these problematic accounts that would otherwise go to settlement.

Andrew Yeung (MRP)
Andrew's nomination highlighted his proactive identification of a streamlining opportunity to automate a labor-intensive manual process. His collaboration and solutions-orientation helped create a new process tool that saves time and reduces errors when billing for A/V Services in the Jordan Hall Conference Center.
Andrew's nominator not only cited his technical competence but also Andrew's patience, flexibility, and excellent customer service. Andrew engaged key stakeholders and maintained open communications throughout the process redesign. In sum, Andrew's work was described as exceeding expectations.

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