HR-Finance User Group Community and Online Help

The contract with the UVa
help desk vendor to provide Integrated System help and support ended in May
2015. So where can you go for help when you need it? In addition to the system
toolkits where you can view training guides, and Learner Home in Employee Self-Service
where you can access and review training topics, you can find help online from
your colleagues and subject matter experts from the HR-Finance User Group Community! This is the online place for users
of the Integrated System to find and give help and exchange ideas. Whether you
are a new user or a subject matter expert (SME), this is a vibrant community
where questions, answers, and discussions are welcomed and encouraged! 

To join
the group:

1. Go to
   “My Workspace” on UVa Collab. You will authenticate through NetBadge if you don’t already
   have an active NetBadge session open.


2. Click
   “Membership” in the left column.


3. Click
   “Joinable Sites” near the top.


4. In the
   search box in the upper right, enter “HR-Finance” and click “Search”.


5. You’ll
   see HR-Finance User Group in the resulting Worksite list. Click “Join”. 


6. Once
   you have joined the group, navigate to the discussion forums from the menu.
   Whether you have knowledge to share, need help, or both, this resource is for
   you!

Online
Self-Help
is also available for both the Integrated System and the Student Information
System. To access the online self-help, click on “Help” or “?” in the system
and get a list of topics that are applicable within the window you have open.
Use the search field and enter key words to narrow the list of available
topics. Help topics are specific to UVa processes, procedures, and system
customizations, and contain the most up-to-date information available.

Once you find the
topic, click “Do It!” to open the customized help. The help topic opens in a
smaller window which gives step-by-step instructions to follow as you complete
the work in the system. See the instructions for accessing andusing the online help
if you are using online help for the first time or if you need more detailed
instructions.