Monday, June 28, 2021

Round 2 of CCS is Done! What Did People Think?

The second round of Customer Confirmation Sessions (CCS) finished up last week, and the FST team is already incorporating attendees' feedback as work starts on the next build. So much was accomplished during these sessions, and so many stakeholders from across the University were able to attend. 

 At the end of each session, participants were asked to complete a survey to gauge their satisfaction. Overall, 91% said they were satisfied or extremely satisfied, 8% responded neither satisfied nor dissatisfied, and 1% said they were dissatisfied. Participants were also able to offer feedback and provide explanations for the satisfaction rating they chose. 

Additionally, during this month's Steering Committee Meeting Chrissie Holt-Hull, from the School of Architecture shared her opinions on CCS round 2. 

Here's a bit of what she had to say: 

Chrissie: "The materials were very organized, visually appealing, and easy to follow. The  demos have been great. I like how key decisions have been provided up front, time alotted  for on-the-spot Q&A and that there is an emphasis on getting it right the first time.

           There is huge value in continuing these sessions in whatever way.  They build on your knowledge                and comfort with the new tool and ease the transition anxiety from Oracle to Workday."


It's great to see such positive responses to these sessions! Make sure to keep an eye on this space to find out what's next for FST. 


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