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The Finance Leadership Team recently discussed Continuous Improvement in action around the University. The team broke out into groups and answered two questions:
1. What are some specific CI behaviors or results you’ve observed on your individual team?
2. In what ways could you be more intentional in encouraging CI behaviors?
Here’s a look at what they had to say regarding observed CI behaviors:
- Increased flexibility and creativity.
- Moving in-person training to online. This has been well received and participation has increased.
- Persistence in encouraging one another to use new resources and tools.
- Creating consistency in new initiatives.
- Technological innovations for reception and hosting spaces.
- Salesforce.
- Communication: being aware of who is on your team and what they can do; capitalizing on peoples’ skills.
- Building repeatable processes: don’t just respond to immediate requests/problems, figure out a way to prevent them in the future.
- Getting better at documenting processes and storing that documentation so that the whole team can easily access it.
When asked for ways to be more intentional in encouraging CI behaviors, the Leadership Team offered the following suggestions:
- Constantly evaluate how your team can make customers' lives easier.
- Never stop asking questions about current processes (e.g. Why do we do that? What is the value of this process?)
- Set aside time to celebrate improvements.
- Champion new efforts and ideas.
How have you seen Continuous Improvement in action within your department or unit? If you can think of anything not on this list, please feel free to share it with us in the comments or post about it on the CI Community Hub.
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