How to Work With the Workday Support Team

 In the last blog digest, we introduced you to the Workday Support Team.  This team works behind the scenes to work out issues with Workday Finance, implement new functionality, review and adjust current configuration and business processes, and partner with stakeholders to assist in process simplification.

So how do you work with the Workday Support Team if you need their assistance?

The team uses Salesforce to identify issues and requests that need to be addressed, you can send your requests to askfinance@virginia.edu, and those will make their way to the Workday Support Team, but know that this may take some time.  To speed up the process, you can create a case directly in Salesforce and assign it to the FI-Workday Support Queue, so the issue will go directly into the Workday Finance Support Team's queue.

The Workday Support Team will track issues and requests using Workday Adoption Planning.  They'll  work with stakeholders to prioritize requests, and larger projects may require prioritization by the Cross Platform Support Governance Committee.