Our User Success agents can answer many questions right away, or they can put your vendor in touch with an expert in procurement as needed.
When you're doing business with a new supplier and want to ensure they're registered with PaymentWorks, avoid having them duplicate their record in PaymentWorks by checking to see if they're already registered under a different email. Also, note that misspellings of supplier names and the use of personal emails rather than a more general inbox name can cause problems (harry@virginia.edu vs. receivables@virginia.edu),
See this helpful training information. You can also refer your suppliers to this information about registering with UVA (here's where they can launch PaymentWorks to check their registration)
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