When Systems Go Down: What to Do First

Is it just you or is it down for everyone?

We rely on our systems to work seamlessly as we go about our daily tasks — so much so that we often take their reliability for granted. However, with the number of complex, interconnected systems we use at UVA, occasional outages or technical issues can happen (and it always feels like the worst timing!).

Knowing the right steps to take when a system issue arises can save time and reduce frustration.  When you find that a system is unavailable, take the following steps to see if the issue has already been reported, and if so, its status.

Step 1: Check the ITS Service Status Page

When you encounter a system outage, the first step is to check the ITS Service Status page. This resource provides up-to-date information on system outages, planned downtimes, and other service alerts for all UVA systems. It’s your first line of defense for confirming whether an issue is already being addressed (thanks, ITS!).

Step 2: Check the UVAFinance Website

If the affected system is a finance-related platform (like Workday Finance, Adaptive, or Jaggaer), the ITS page is still a great place to start. However, UVAFinance also posts updates about our major system outages on a banner at the top of every page on the UVAFinance website.

Updates are also posted on the UVAFinance Systems Status page (this feed also includes less impactful issues with our systems). This page is linked at the top of the UVAFinance homepage for easy reference.

Step 3: Contact the AskFinance Team

If you’ve checked both the ITS and UVAFinance sites and don’t see any information about the issue you’re experiencing, please reach out to the UVAFinance team at mailto:askfinance@virginia.edu. We’ll ensure the right functional team is alerted and work with our vendors to resolve the issue as quickly as possible.

By following these steps, you can help UVA keep operations running smoothly and ensure system issues are addressed promptly.