Why Listening is Harder Than You Think - And How to Do It Right

Listening—really listening—is a vital and frequently underutilized leadership tool, Melissa Daimler, head of global learning and organizational development at Twitter, writes for Harvard Business Review.

Decades ago, a study found that the typical person forgets about half of what people say as soon as they finish saying it. As workers are increasingly distracted by packed schedules and 21st-century technology, "there's no reason to think" that we've gotten any better at retaining colleagues' remarks, Daimler says.

Read the full story from the EAB Daily Briefing.