Change & Continuous Improvement: Meeting Stakeholders' Needs

From Angela Knobloch, FST Change Management & Continuous Improvement Workstream Lead

A few weeks ago, I shared the “change curve” depicting the normal ebbs and flows of individual reactions to change. Each of these phases requires meeting a specific need of our stakeholders. We can help others navigate change through activities that address these core needs. For example, as certainty moves to uncertainty about the future, the more information about what we DO KNOW is essential. The emotional support in the middle of chaos (uncertainty about specific impacts of change) is best accomplished through individuals’ direct managers. 

When you think people may be resisting change, consider what they may need to navigate the change process successfully.