Change & Continuous Improvement: See Your Future State Through a Lean Lens

 From Angela Knobloch, FST Change Management & Continuous Improvement Workstream Lead

How to use a Lean lens 
to create an efficient and effective future-state process

To achieve transformation, our future-state processes need to move beyond “lift and shift,” where we merely improve the automation of a transaction. As you’re examining processes, think about the future-state considerations below:

• Minimize waste→(What’s really necessary?)
• Create uninterrupted flow→(How can we keep the process moving?)
• Leverage value-added activity→(What do the end users care about?)
• Error-proof→(How might we eliminate the potential for mistakes?)
• Question assumptions→(Why are we doing it this way now?)
• Achieve desired results→(What is the ultimate goal of this process?)