Change & Continuous Improvement: Where's the Value?

From Angela Knobloch, FST Change Management & Continuous Improvement Workstream Lead

Strategic Continuous Improvement is a core value in UVAFinance. Our definition, below, describes what we mean by continuous improvement:

"Strategic Continuous Improvement: We value innovative ideas that challenge the status quo, empower each team member to make changes that deliver results, and we seek to add value in everything we do."

A word that might stand out (even without being bolded) is the word value. Value in a process represents what’s important to your customer and eliminating other waste. 

Some questions to consider around value:

• Does this transaction deliver what my customer needs? In the way they need it?
• How might I be able to deliver this value while minimizing waste in the process?

Value = Customer Importance + Minimal Waste 

Try asking on a regular basis – “What value is this process offering from the customer perspective?”

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See more Change and Continuous Improvement content from Angela in the online Community in the Continuous Improvement section, including her recent posts about 4 Ways Leadership Involves Change and Questions for Simplifying.