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Contributed by Patty Marbury
I hope all the recent blog pieces we've been doing about Workday Financials Training have been helpful to you (for a recap of what's come before, see below). Today I thought we could discuss some methods of support our team is planning to deliver after we go live with Workday Financials in July 2022.
First, we’ll provide ways that you can get Self-initiated assistance – all the ways you can help yourself while you're working in the system. This includes step-by-step instructions available with Workday Digital Assistant (WDA). We’ll do a deeper dive into what you can expect from WDA in a future blog digest. We will also provide short videos and job aids with step-by-step instructions to guide you through processes and transactions. You’ll be able to easily access online training and other materials.
Second, we’ll provide In-person/Virtual Assistance, including office hours, subject matter expert availability, a change network (similar ExpenseUVA Ambassadors), and assistance from trainers.
We’re in the process of discussing other ways to provide assistance, including providing a way for you to practice what you learned in training, and live, chat, and email support. Look for more information to come on this.
The key thing to remember is that we won't leave you high and dry after go-live! Our goal is to make sure you have what you need in order to complete the necessary tasks for your role and to continually build your capabilities.
As always, reach out to me if you have questions or concerns.
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Read more about Workday Financials Training on the blog:
The FST Training Team prepares to deliver
Training Team is busy behind the scenes
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