Meet the Newest Addition to the Finance Solution Center: Ben Tolson Joins as a User Success Agent

The Tolson Family

“I’ve always been drawn to working at the intersection of people and processes,” Ben Tolson says when asked what attracted him to the role of User Success Agent. “Also, the opportunity to join UVAFinance during FST was really intriguing to me. I knew my skills and experience could contribute to the success of the Finance Solution Center, the project, and would support the whole of UVA.”

Tolson, who is originally from Crozet, returned to the area four years ago. Before that he lived in Boston working in the moving industry developing an expertise in operations and customer service, accumulating experiences that ultimately led him to UVAFinance and the Finance Solution Center. Prior to joining UVAFinance, Ben was a special investigator and customer service representative at CFA Institute.

As a User Success Agent for the Finance Solution Center, Tolson will be in touch with people across Grounds and outside UVA. “I’ll be fielding inquiries from stakeholders across the institution as we all work in and learn a new system,” Tolson explains.

Tolson says that he is excited to learn new things each day and that “the team, and the rest of UVAFinance, have all been really welcoming.” He is enjoying getting to know everyone and is looking forward to learning everything he can about Workday Financials so he can provide the best assistance possible.

“I’m process-oriented and I can see opportunities where I can have an impact on maximizing efficiencies to help the team provide great customer service,” Tolson says.

Outside of work, Tolson and his family love spending time outside and often go hiking and camping, usually accompanied by their lab-hound mix, Jameson. Tolson and his wife, who also works at UVA, are proud parents to their energetic eight-year-old son. Tolson can often be found playing games like Minecraft, Mario Kart, and Fall Guys with his son when they aren’t exploring the outdoors.

Tolson also enjoys golf, visiting local breweries and wineries, and is a big sports fan.