Monday, July 11, 2022

Update from the Finance Solution Center

 The Finance Solution Center is hard at work answering your Workday Financials questions. Since go-live on July 5th, the FSC team has logged over 1,000 cases. That's a lot for just two weeks! 

The number of calls the FSC team receives has also increased since go-live as you can see in this chart from the FSC SalesForce Dashboard:  








So what kind of questions are people asking? The FSC team also uses SalesForce to track key areas people need assistance in. These key areas include: 

  • Payments
  • P2P System Administration
  • Expense
  • Invoices
  • Admin (Procurement)
  • Security (Workday)
  • Supplier Management AP
  • Travel and Expense Card
  • FDM Mapping
  • Accounting (Payroll)

And judging from the User Success Survey results, the majority of end-users are satisfied with their resolution, the team's responsiveness, and the level of service. Here's a look at the survey stats: 

  • Average Rating: 4.76/5
  • Satisfaction with Resolution: 4.74/5
  • Satisfaction with Responsiveness: 4.75/5
  • Satisfaction with Service: 4.8/5

If you have questions for the Finance Solution Center, you can speak with a User Success Agent by sending your question to askfinance@virginia.edu or calling (434) 924-3400 between the hours of 8am and 5pm, Monday through Friday. 

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