For HSVPN Connectivity Emergencies

If you should happen to be denied access to the HSVPN because your device is not passing the security posture check from OPSWAT/MetaAcess, you can contact the UVA Help Desk and request a 24-hour exception.

This request should only be used if you

• Have an urgent deadline to meet and your LSP is not available to assist, or:
• You are attempting to complete urgent work on the weekend

Note- Exception requests may take longer to fulfill on weekends due to staffing

The exception will time out after 24 hours. Remember to follow up with your LSP so the connectivity issue can be resolved to avoid any further interruptions with access.