Monday, August 24, 2020

Continuous Improvement: The POWER Assessment

From Angela Knobloch, FST Change Management & Continuous Improvement Workstream Lead

A continuous improvement mindset truly transforms a culture when it is embraced in a day-to-day basis. It requires intentional reflection and willingness to adjust based on new information.

  • Positives - What’s working well?
  • Objections - What’s not working well?
  • What else might be considered?
  • Enhancements - What would make the positives even better?
  • Remedies - What would make objections better? 

Let’s apply this model to some recent stakeholder feedback we’ve received on the FST team about how to have a productive meeting:

  • Positives: Glad to be invited/included in meeting; feel like my feedback matters
  • Objections: Hard to stay focused (especially remotely) when we’re just talked at during the meeting
  • What else? We’re all distracted with Return to Grounds and the COVID environment
  • Enhancements: Keep inviting the key stakeholders AND ask their opinion/feedback more often
  • Remedies: Fewer meetings; focused with specific objectives; always a discussion opportunity

How might you apply the POWER Assessment in your current role?

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