While these two parts are major deliverables of the project, their implementation doesn't mean they're finished, and additionally, the project team is still working on the other two parts of the project: enhanced reporting & analytics and a wide assortment of continuous improvement efforts related to our transformation.
So while we have certainly achieved two big milestones in the project, there is still much to do. Here's what you can expect in the coming months:
Hypercare: This phase started in July and will continue until September 2022. "Hypercare" refers to the intense focus the FST project team maintains for the duration of this time period on assisting users in adopting the new system, troubleshooting issues, and making necessary tweaks to our new tools. The project team and the future state support team work together on these priorities.
Stabilization: This phase stretches between October 2022 and December 2022. During this time, we focus on transferring knowledge between the project team and the future state team, provide ongoing support, and continue to get ready to turn things over to the Operational State on December 2022.
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