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| Well done Mark, Cynthia, and Olga! |
Their presentation, Strategic Partnerships: Building a Modern Procure-to-Pay Operating Model, explored how higher education finance organizations can move beyond transaction-focused operations and build strategic functions that deliver measurable institutional value.
Using the University of Virginia as a case study, the team introduced a practical maturity model highlighting six key areas of transformation:
- Governance and organizational design
- Stakeholder engagement and collaboration
- Process standardization
- Automation and technology
- Performance measurement and continuous improvement
The presentation emphasized how these elements work together to strengthen governance, improve customer service, increase efficiency, and create sustainable operational excellence.
Attendees also explored ways to assess their own procure-to-pay operations, identify opportunities for improvement, and develop meaningful performance measures that demonstrate value beyond traditional transaction-based metrics.
Congratulations to Mark, Cynthia, and Olga for representing UVAFinance and sharing UVA's innovative approach to the future of higher education finance!
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| From left to right: Olga Weider, Cynthia Mendoza, Mark Cartwright |

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