Change Leaders for schools and units offered "mini customer confirmation sessions" to share sneak peeks of workday expenses, requisitioning, and internal service delivery from the first prototype. There were over 600 people involved in these sessions!
- 244 total questions were asked during the sessions on topics including policy, functionality, system access, and training.
- 64% of the questions were answered within the session or with follow-up
- 91 comments were collected
What comes next?
- Change Partners (from the Change Team) will provide Change Leaders with answers to the questions from their areas.
- The Change Team will track unanswered questions to be incorporated into Customer Confirmation Sessions, Round Two, which start in June.
- We'll answer some of the more broad questions in our communication channels (like the UVAFinance blog!)
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