To complement training and further ensure a smooth July 1 go-live, the Finance Solution Center continues to develop and prepare. The Center serves as the first human point of contact for most support requests, and another talented new User Success Agent has joined the team.
Rasha Ahmad was previously a freelance accountant assistant. Her freelance work offered her the flexibility to take care of her young son. At UVAFinance, she is a User Success Agent associate ready to help customers solve their finance-related questions and redirect them to the right path whenever needed.
She foresees her biggest challenge to be getting more comfortable with using Salesforce but that isn't stopping her from preparing for the July 1 go-live with Workday Financials.
"With the Workday Financial Launch we would be at the forefront of support for users," she says. "My team and I are getting trained and prepared for it."
Already, she reports that the team environment has been the best part of the job so far, "I thoroughly enjoy working with my team, they have been supportive and we all work collaboratively for successful outcomes. My team is very vibrant, supportive, and diverse."
Outside of work, Ahmad loves hiking in the Shenandoah National Park area.
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