The Finance Solution Center is busy responding to and triaging requests as we zoom toward go-live on July 5. After go-live, the team will continue to be well-equipped to route all requests efficiently. The FSC team has streamlined things so you don't have to!
What that means is that users should only send a direct email to askfinance@virginia.edu without copying other members of the UVAFinance team. Additional notifications can slow the process down and this is not the time we want to lose any efficiency. The FSC agents will certainly include UVAFinance team members as they are needed.
Remember, users are now able to speak with a live agent by calling (434) 924-3400 between the hours of 8am and 5pm, Monday through Friday. Agents will be ready to intake new support cases and provide status updates on existing cases.
Remember, users are now able to speak with a live agent by calling (434) 924-3400 between the hours of 8am and 5pm, Monday through Friday. Agents will be ready to intake new support cases and provide status updates on existing cases.
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Related content: What to Anticipate at Go-Live, Workday Finance Training Update (including the availability of Office Hours)
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