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| Values Focus |
This quarter, UVAFinance is focusing on the value of Strategic Continuous Improvement. As a part of this effort, the Continuous Improvement and Change Enablement Team is partnering with Andrew Sallans to use Salesforce data to identify challenges and opportunities in each UVAFinance area.
Collectively, UVAFinance has identified a Service Level Agreement (SLA) goal for "Ask Finance" cases: to respond to our users across Grounds within 8 hours, 75% of the time, for cases that get escalated from our User Success ("Ask Finance") Team.
As we meet with each UVAFinance team, we'll focus on achieving this SLA goal as well as other possible areas for continuous improvement. As I'm sure you know, continuous improvement is about getting better each day -- it's a journey! Our goal this quarter is to partner with our finance teams to enable them to successfully achieve targeted improvement goals, and our aim is to be a better financial partner to all of UVA.
If you'd like to see more about the work we've done with the values focus in previous quarters, check out these resources:
- The Finance Team Page: See stories about service excellence and collaborative partnership. Check it out on the blog.
- Introducing UVAFinance posts: In this regular blog series, UVAFinance team members describe the work they do and how it furthers the values. (Here's the most recent post.)
- The Finance Matters Podcast: We've relaunched the pod with a values focus! Check out the episode on Service Excellence.
Read more about our mission, vision, and values on the UVAFinance website, and let us know if you have questions or suggestions. We're happy to help you!
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Watch the blog for continued coverage of our values focus this fiscal year, as well as an upcoming update on the notable progress of our User Success Team to achieve their service goals.
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