TravelUVA / Concur Downtime on June 28

Christopherson Business Travel is upgrading to a new reservation and ticketing system on June 28. Although much of the work will be done behind the scenes, there will be some impacts on travelers and travel assistants.

• Concur will be down for one day (June 28) to complete the upgrade. Travel reservations can still be booked or modified by calling a CBT advisor directly at 844-488-2228 (M-F, 8 am-8 pm ET). Booking fees will apply.
• Upcoming reservations that were booked prior to June 28 will still be active and can be viewed by the traveler in AirPortal under the My Trips section. Booking details will not be visible in Concur and the traveler may see an alert showing no segments in the itinerary. Any changes needed to reservations that were booked prior to June 28 will need to be made by contacting a CBT advisor directly. Booking fees will apply.
• Travel Assistants will not be able to view details of upcoming or past trips they booked before June 28, 2024. If you need a copy of itinerary on or after June 28th please email Travel@virginia.edu.
• Unused airline tickets will still be visible in Concur and will continue to be automatically applied to a new booking for the same traveler on the same airline in Concur after June 28.
• There may be a $15 fee when an unused ticket is applied to a new booking in Concur as a CBT quality control agent will assist with completing this transaction.

An email communication will be sent out Monday, June 24 to any travelers and travel assistants with upcoming travel starting in July or later who will no longer be able to access their upcoming bookings in Concur.

We are very excited about this upgrade as it will improve the booking process and more travel options will become available. For more details, please see this FAQ document. If you have questions or concerns, please reach out to us at askfinance@virginia.edu .