Procurement Corner

Concur Updates Are Coming

What Travelers and Travel Assistants Should Know

Updates are coming to UVA’s travel booking experience.

Updates arriving soon!

Christopherson Business Travel (CBT), UVA’s travel management company, will transition to a new reservation and ticketing system later this month as part of ongoing efforts to improve the travel booking experience and expand available travel options for the UVA community.

There are a few temporary impacts and important dates that travelers and Travel Assistants should be aware of during the transition period.

Concur Downtime

To complete the transition, Concur will be temporarily unavailable beginning Friday, May 22 at 3:00 p.m. ET. Access is expected to return by the morning of Saturday, May 23.

During downtime:

• Travelers may still book or modify reservations by contacting CBT directly
• Standard booking fees may apply for reservations requiring advisor assistance

What’s Changing?

CBT will complete its system upgrade on May 22.

Reservations booked before May 23 will remain active and valid, but previously booked trips will have limited self-service functionality after the transition.

This means:

• Travelers and Travel Assistants will still be able to view existing trips in Concur
• Existing reservations booked before May 23 cannot be modified directly in Concur
• Changes or cancellations for those reservations will require assistance from a CBT advisor
• Standard booking fees may apply when advisor assistance is required

The primary impact will be to reservations created before the upgrade.

Why This Update Matters

While transitions like this can have impact, the goal is a more modern and streamlined travel booking experience moving forward.

The upgrade supports expanded travel capabilities and continued improvements to how UVA travelers book and manage travel arrangements.

Key takeaways:

• Review upcoming travel before the May 22 downtime
• Be aware that older reservations may require advisor support for changes
• Allow extra time if modifications may be needed during the transition period

Need Help?

Travelers and Travel Assistants needing assistance with reservations during the transition should contact CBT directly:

Phone: 844-488-2228

Email: UVA@CBTravel.com

For more information and to see a preview of the new Concur platform, please see this FAQ page.