When we think of Continuous Improvement, we often mentally default to concepts of increasing efficiency and removing waste. Improving a process means getting lean and reducing extra cost and time. But that’s not all -- it can also involve improving customer experience, working together, thinking about things differently, and keeping the overall goal in mind.
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| Alex Hernandez |
Sometimes, it even involves a little bit of magic.
This year, the School of Continuing and Professional Studies’ online bachelor’s degree program enrolled its largest class ever. Not only that, but other SCPS programs such as its professional certificates and UVA Edge, the degree program for working adults, also saw growth.
The success of these programs represents not only the achievement of goals for SCPS, but also measurable progress in UVA’s 2030 plan (see initiative #7).
Alex Hernandez, Dean of SCPS, notes that this success is not only the result of hard work within SCPS, but also because of support from and collaboration with partners across Grounds, including UVAFinance.
Hernandez describes how SCPS worked with a variety of folks on the operations side of UVA to make their programs more accessible in terms of financial aid, use of tuition benefits, enrollment, and registration. Students celebrated how these systems led to a great overall experience during their journeys at UVA.
“What happens outside of the classroom is part of what makes the experience magical for students,” says Hernandez. “When our students love their experience at UVA, everyone shares in that success, from Finance to ITS to HR to UREG to SFS.”
Collaboration starts with a shared vision of making UVA’s high-quality programs accessible to working adults beyond Grounds. This shared vision has led to powerful collaborations across central units to help SCPS reach new populations of students.
“The success we’re having making education accessible for students is only possible when we all work together – and SCPS is grateful for all the magic UVAFinance has created for our students!”
______________________________________________________________Read more about Alex Hernandez: https://news.virginia.edu/content/qa-dean-wants-scps-students-advance-careers-and-love-learning
Visit SCPS’s website: https://www.scps.virginia.edu/
Read more about Continuous Improvement in UVAFinance: http://uvafinance.blogspot.com/search/label/Continuous%20Improvement
Visit UVAFinance’s Continuous Improvement space in the Online Community: https://communityhub.virginia.edu/community/uva-finance-transformation/continuous-improvement
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