Get to Know the SFS Contact Center

Student Financial Services is the most active unit in the VPF area when it comes to one-on-one interaction with our parents and students.  Each year, we field and resolve about 250,000 contacts, including phone, email, walk-ins, school visits, Days on the Lawn meetings, FAFSA filing nights, mail, and fax. The middle of January marks one of the busiest times for this unit as the Spring semester begins. We’d like to introduce the Tier 1 and Tier 2 Customer Service Representatives and our Imaging Specialist who handle the lion’s share of those quarter million contacts each year.



Jenn Bari
Contact Center Supervisor

Hometown: Newton, NC
Alma mater: Virginia Commonwealth University
With SFS since: June 2011
Proudest accomplishment: The fact that I survived buying a house, throwing a wedding and completing 15 hours of coursework in M.Ed. program at the Curry School this year. And everyone I love is still talking to me.










Chris Brazelton
Tier I Customer Service Representative Team Lead

Hometown: Winchester, VA
Alma mater: UVA
With SFS since: October 2012
Nickname: I have had more than one group of friends (including my SFS colleagues) independently converge on the nickname “Braz.”  I like it!

Amy De La Cerda
Tier I Customer Service Representative

Hometown: Windsor, CT
Alma mater: UVA & University of Connecticut
With SFS since: December 2015
Dinner guest of choice: The composer Hans Zimmer.





J'anet LaPointe
Imaging Specialist

Hometown: Syracuse, NY
Alma mater: Mohawk Valley Community College & CAD Institute (Phoenix, AZ)
With SFS since: 1999
Interesting past job: Packing beets in a factory in Salem, Oregon for a summer.








Irene Paschall
Tier II Customer Service Representative

Hometown: Charlottesville, VA
Alma mater: James Madison University
With SFS since: July 2015
Recharges by: Working out, doing yoga and hanging out with my hubby and Petey, our bulldog.

JT Peifer
Tier II Customer Service Representative

Hometown: Kijabe, Kenya
Alma mater: Wake Forest University
With SFS since: July 2013
Recharges by: Playing "Magic: the Gathering"












Dot Rosenblatt
Tier II Customer Service Representative

Hometown: Madison, VA
Alma mater: Frostburg State College
With SFS since: December 2012
Proudest accomplishment: Raising my three children.

Victoria Salyers

Tier I Customer Service Representative

Hometown: Front Royal, VA
Alma mater: James Madison University
With SFS since: January 2016
Favorite meal: Ham, stuffing, and ice cream (chocolate)!









Nick Williams
Tier II Customer Service Representative

Hometown: Washington, DC
Alma mater: UVA (double 'Hoo!)
With SFS since: October 2015
Hero: Abe Lincoln and Nelson Mandela. Both to me are tactical renegades who carried a vision of the world they desired and through a definiteness of purpose pursued this vision, no matter what opposition that they faced.