Get to Know the SFS Contact Center

Student Financial Services is the most active unit in the VPF area when it comes to one-on-one interaction with our parents and students.  Each year, we field and resolve about 250,000 contacts, including phone, email, walk-ins, school visits, Days on the Lawn meetings, FAFSA filing nights, mail, and fax. The middle of January marks one of the busiest times for this unit as the Spring semester begins. We’d like to introduce the Tier 1 and Tier 2 Customer Service Representatives and our Imaging Specialist who handle the lion’s share of those quarter million contacts each year.







Jenn Bari

Contact Center Supervisor



Hometown: Newton, NC

Alma mater: Virginia Commonwealth University

With SFS since: June 2011

Proudest accomplishment: The fact that I survived buying a house, throwing a wedding and completing 15 hours of coursework in M.Ed. program at the Curry School this year. And everyone I love is still talking to me.


















Chris Brazelton

Tier I Customer Service Representative Team Lead

Hometown: Winchester, VA

Alma mater: UVA

With SFS since: October 2012

Nickname: I have had more than one group of friends (including my SFS colleagues) independently converge on the nickname “Braz.”  I like it!

Amy De La Cerda

Tier I Customer Service Representative



Hometown: Windsor, CT

Alma mater: UVA & University of Connecticut

With SFS since: December 2015

Dinner guest of choice: The composer Hans Zimmer.











J'anet LaPointe

Imaging Specialist



Hometown: Syracuse, NY

Alma mater: Mohawk Valley Community College & CAD Institute (Phoenix, AZ)

With SFS since: 1999

Interesting past job: Packing beets in a factory in Salem, Oregon for a summer.
















Irene Paschall

Tier II Customer Service Representative

Hometown: Charlottesville, VA

Alma mater: James Madison University

With SFS since: July 2015

Recharges by: Working out, doing yoga and hanging out with my hubby and Petey, our bulldog.

JT Peifer

Tier II Customer Service Representative



Hometown: Kijabe, Kenya

Alma mater: Wake Forest University

With SFS since: July 2013

Recharges by: Playing "Magic: the Gathering"




















Dot Rosenblatt

Tier II Customer Service Representative



Hometown: Madison, VA

Alma mater: Frostburg State College

With SFS since: December 2012

Proudest accomplishment: Raising my three children.

Victoria Salyers



Tier I Customer Service Representative



Hometown: Front Royal, VA

Alma mater: James Madison University

With SFS since: January 2016

Favorite meal: Ham, stuffing, and ice cream (chocolate)!

















Nick Williams

Tier II Customer Service Representative



Hometown: Washington, DC

Alma mater: UVA (double 'Hoo!)

With SFS since: October 2015

Hero: Abe Lincoln and Nelson Mandela. Both to me are tactical renegades who carried a vision of the world they desired and through a definiteness of purpose pursued this vision, no matter what opposition that they faced.