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Internal Service Providers (ISP) - An internal service provider creates an internal service document to record the exchange of services between departments.
Josh Breeden and Lisa Shuler, as members of the ISP Functional team, have been hard at work, meeting with over 100 stakeholders across Grounds to ensure that the first tenant of Workday Financials at UVA is configured properly for ISP transactions and to streamline current-state processes.
To make sure they "got it right," Breeden and Shuler shared a demo of Workday's ISP functionality, and conducted Q & A and requirement gathering sessions with stakeholders currently accounting for ISP-related activity using revenue recovery expenditure types. They also held deeper-dive sessions with units such as Facilities Management, Business Ops, VP for Research, and ITS, due to their high volume of ISP transactions.
For their next steps, the team will be honing in on the business processes related to the internal service deliveries. They plan on walking through proposals for these processes with stakeholders so that they can make sure the plans work with their operations.
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Sound Bite!
We connected with Josh Breeden over Zoom this week to talk about the team's sessions with stakeholders; click below to listen in -- you might just catch some of the excitement that the project team has for sharing their work and collaborating with stakeholders!
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