From Melody's Desk: Ongoing Support During FST Stabilization

October 4, 2022

Dear Colleagues,

If you're involved in FST project Governance or you have been following project news closely in the UVAFinance blog, you may have heard that we'll be transitioning from the "hypercare" phase of the project into "stabilization" as we head into October. The stabilization phase, which will take us through 2022, is the final phase of FST before we transition to operational state. 

I wanted to take a moment to assure you that we absolutely realize that this phase of life after implementation requires a hearty level of assistance and that the transition in timelines doesn't imply a lessening of support from our fully-mobilized team and our Deloitte partners.

We're planning a full slate of office hours this October and will continue committing extra hands and minds to shrinking the Finance Solution Center queues and addressing the issues that are causing you the most stress (such as spend). We'll be tracking items in progress and sharing the latest updates on the FST News Ticker, found on the UVAFinance home page.

Thank you again for your candid feedback about how we can best support you and your team during the adoption process. I very much appreciate your partnership and commitment.

Regards,