When your Workday purchase order lines and corresponding supplier invoice lines do not have the same price and/or quantity or your purchase order totals and invoice totals do not have the same price and/or quantity, you get a match exception.
It's important to be proactive on match exceptions -- don't ignore the notifications you receive about one of your invoices being under match exception, because invoices under match exception can't be paid. This means the suppliers you use won't receive payment. Accounts payable can't fix the match exceptions without input from the department (you). Fortunately, the reasons for match exceptions are usually fairly easy to investigate and identify.
The UVAFinance Training Team has put together some helpful resources to make understanding, addressing, and avoiding match exceptions as easy as possible. Check them out on the UVAFinance website:
Match Exception Investigation and Correction QRG
Match Exception Frequently Asked Questions
Still need help working with a match exception? Book some Time with a Trainer! Jack Jensen has time on his calendar reserved especially to help users with these issues. See his calendar and reserve a time on the UVAFinance Workday Finance Training page.
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