As previously reported, the FDM Mapping Sprint wrapped successfully in mid-January. While FDM Mapping work will continue until the Freeze on May 10, the sprint reached its goal of 85% mapping completed.
85% sounds great, but there are a few further details that illustrate the amount and quality of work completed in this six-week time frame:
- 450 cases closed in Salesforce - these are questions from mappers that were answered by the sprint team
- 4.9/5 satisfaction rate from mappers on the timeliness of service from the sprint team
- 4.6/5 rating from mappers on the accuracy of resolutions provided by the sprint team
- 4.5/5 rating from mappers on the quality of the service they received from the sprint team
- Consistent engagement of 100+ mappers at weekly All-pods; 50+ mappers at weekly office hours
The sprint team created and disseminated information on assignee basics, naming convention basics, FAQs, and more, and provided demos on grants, payroll costing, and more. You can see all of this information in the Online Community here: https://communityhub.virginia.edu/docs/DOC-2982
FDMMapping@virginia.edu is still the place to send your questions as mapping continues.
Thanks again to everyone who took part in the sprint!
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The use of Salesforce for FDM Mapping was a Continuous Improvement. Read more on the blog!
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