Please Join Us in Thanking Our FSC Team for Customer Service Week!

Thank you!

This Customer Service Week, we're celebrating the Finance Solution Center (FSC) team and the many ways they support our customers and keep Finance operations running smoothly!

So far this year, the FSC team has resolved 21,689 AskFinance cases. Their commitment to providing excellent service shines through in a 94% customer satisfaction score and first-response SLA performance above 85%, consistently exceeding the 80% target, quarter after quarter. 

And our FSC team does much more than resolve cases! Their work spans a variety of essential services, including covering the UVAFinance front desk for walk-in customers reviewing and approving new supplier registrations, depositing checks received on behalf of the University, and receiving and routing incoming mail and garnishments. 

These behind-the-scenes efforts make a meaningful difference for customers and colleagues across the University. Whether they're answering a question, processing a request, or keeping important work moving forward, the FSC team helps make everyone's day a little easier. 

Help us celebrate the people behind the numbers! This Customer Service Week, take a moment to thank an FSC team member who has made your week, month, or year easier. A quick email, a Teams message, or a handwritten note can go a long way in showing your appreciation.

Join us in recognizing and thanking Robbie Almand, Andrew Clark, Ruth Ferneyhough, Eric Lunnen, Ann Paxton, Ella Schnittger, Colin Turner, and Dawn Wood for all they do.

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Happy Customer Service Week, FSC team! Thank you for your partnership and dedication to outstanding service.